Refund policy
We are committed to providing you with high-quality products and ensuring that you are satisfied during the purchase process. If you are not completely satisfied after your purchase, we offer a simple, transparent return and exchange policy that complies with EU consumer protection laws.
1. Right of Return and Exchange
In accordance with EU consumer protection regulations, you have the right to request a return or exchange within 14 days of receiving the product without having to give a reason. This right applies to most products (excluding customized, personalized products, perishable goods, etc.).
2. Return Conditions
Condition: Returns must be unused, undamaged, and in their original packaging (if possible), with complete accessories, labels, and invoice/order confirmation.
Return period: 14 days from the date you receive the item to make a return request.
Special items: Some items (e.g., custom or personalized items, sealed packaged items, etc.) are not eligible for returns and exchanges, unless there is a quality issue with the item.
3. How to make a return or exchange
If you decide to return or exchange an item, please follow these steps:
Contact Customer Service: Please contact us via email or our online customer service page with your return or exchange request.
E-mail: [email protected]
Online form: Visit honneriseboutq.com to submit a return request.
Return label: We will provide you with a return label that you can use to send your items back to our designated return address.
Return of goods: Return the goods to our designated address in their entirety, and the shipping costs will be borne by you, unless the goods are of good quality.
4. Costs of Returns
If there is no problem with the item (for example, you have only changed your mind), the cost of return shipping will be borne by you.
If there is a quality problem with the product or the wrong product is shipped, we will bear the shipping cost for the return and exchange.
5. Refunds
Refund Method: Once the returned item has been received and confirmed, we will complete the refund within 14 days. Refunds will be made to your original payment method.
Refund Amount: The refund amount will include the price of the item itself, but will not include return shipping costs, unless there is a quality issue or error in the item.
6. Exchanges
If you choose to exchange an item, we will provide a replacement item according to your needs. If the desired item is out of stock, we will notify you and offer a refund or other alternative, depending on the situation.
7. Legal Rights
Under the Consumer Rights Directive , your right to return or exchange is unlimited, and you can enjoy additional protection under EU law. If you have any questions or concerns, please feel free to contact us.
8. Exclusions
The return policy will not apply in the following cases:
The item has been used or damaged and can no longer be sold.
9. Contact
If you have any questions or need further information about returns or exchanges, please feel free to contact us at:
Email: [email protected]
Live chat: Visit honneriseboutq.com's customer service page.
Thank you for your trust and support, we will serve you wholeheartedly to ensure that your shopping experience is pleasant and satisfying!